Warranty Policy

At Glowaro, we are committed to providing 100% authentic and genuine skincare, cosmetics, and personal care products. Our warranty policy ensures that every product you purchase meets the highest standards of quality, authenticity, and safety.

1. Authenticity Guarantee

Glowaro guarantees that all products sold on our platform are 100% genuine and authentic. We source every product directly from authorized distributors, manufacturers, or their official representatives in Bangladesh. Our authenticity commitment means:

All products are imported through legal, authorized channels
Each product is verified for authenticity before listing on our platform
We maintain documentation of sourcing and supply chain for every product
No counterfeit, replica, or unauthorized products are ever sold
If a product is found to be inauthentic, we provide a 200% money-back guarantee

2. Manufacturer Warranty

Many products sold on Glowaro come with manufacturer warranties that cover:

Manufacturing defects discovered upon opening the product
Packaging defects that compromise product integrity or safety
Quality issues traceable to the production process
Incorrect labeling or ingredient discrepancies

The specific warranty period and coverage may vary by brand and product type. Please check individual product pages for warranty details or contact our support team for clarification.

3. Quality Assurance Process

We implement rigorous quality checks at every stage:

Sourcing Verification: All suppliers are vetted and must provide authorization documents
Product Inspection: Random batch testing for quality, packaging integrity, and expiry dates
Storage Standards: Products stored in temperature-controlled, hygienic warehouses
Pre-Dispatch Check: Every order is visually inspected before packaging and dispatch
Expiry Monitoring: We ensure products have a minimum of 6 months before expiry at time of sale

4. Product Quality Issues

If you encounter any quality issues with a product:

Stop using the product immediately if you notice any unusual reaction
Take clear photos of the product, packaging, and batch number
Contact our support team within 48 hours of discovering the issue
Provide your order number and detailed description of the problem
Our quality team will investigate and provide a resolution within 3-5 business days

5. Warranty Claim Process

To file a warranty claim:

Contact support within the warranty period with proof of purchase (order number)
Provide photographic evidence of the manufacturing defect or quality issue
Do not dispose of the product or packaging until the claim is resolved
Our team reviews the claim and determines eligibility
Approved claims result in replacement, store credit, or refund as appropriate

6. What Is Not Covered

The warranty does not cover:

Damage caused by improper use, storage, or handling by the customer
Allergic reactions or skin sensitivities (always perform a patch test before use)
Normal wear and tear of packaging during shipping (unless product is compromised)
Products beyond their expiry date at the time of claim
Change of mind or dislike of the product after correct usage
Products purchased from unauthorized resellers or third-party platforms

7. Our Commitment

Glowaro stands behind every product we sell. If you ever have doubts about a product's authenticity or quality, we are here to help. Your trust is our most valuable asset, and we work tirelessly to maintain it through transparent policies and exceptional customer service.

8. Contact for Warranty Issues

For warranty claims and authenticity concerns:

Email: support@glowaro.com
Contact our support team via the website
Support Hours: Saturday to Thursday, 10 AM - 8 PM

Last updated: July 2025. Glowaro reserves the right to update this policy at any time.